Visiting During COVID-19

The museum is open and has implemented COVID-19 protocols informed by the advice of the public health authority and backed by science. Our teams have worked hard to ensure the safest conditions for our visitors, staff, volunteers and partners. We’ve given the health and safety program a mammoth upgrade.

Timed-Entry Tickets

To ensure physical distancing, we are operating at reduced visitor capacity, with the museum galleries hosting only 100 visitors at a time. For this reason, all museum visitors (including members) must book admission tickets with specific entry times. Please book your timed tickets online before arriving at the museum, as your preferred entry time may not be available at the box office.

Please note IMAX® Victoria and Sound Bites Concession are currently closed until further notice, following the direction from the public health authorities. See IMAX® Victoria for more information.

Special Hours

for Vulnerable Groups

While our new protocols have most of us breathing a little more easily, many people in communities across our province are still keeping a close eye on their health and feeling the strain of isolation. We recognize that. We are prioritizing access for seniors, vulnerable people and first responders from 10:00 am to 11:00 am every day.

Face Masks

Everyone in BC is now required to wear a mask in all public indoor settings, including on visits to the Royal BC Museum.

According to the BC Centre for Disease Control, masks can play a role in preventing the spread of COVID-19, as they act as a barrier and help stop the spread of droplets from a person’s mouth and nose. Please ensure you mask covers your nose and mouth at all times while in the museum and archives. Thank you for your understanding.

Be Safe. Be Kind. Be Calm.

Physical Distancing

When you arrive at the museum you will notice all information and ticketing desks are protected by dividers and there is directional information posted to ensure physical distancing.

Please follow the directions posted during your visit. There are signs throughout the museum, including in elevators, stairwells and washrooms, and on escalators. Following these directions will allow better flow through the galleries and help with physical distancing.

Interactives

We have modified touchscreens and other interactives that require handling. Please feel free to pick up a stylus from our security team members before going up to the galleries. These styluses allow you to touch screens without using your fingers.

Accessibility

Transport-style wheelchairs are available for use within the museum on a first-come, first-served basis. These are available from the Box Office in the main lobby, and they are receiving enhanced cleaning measures. Wheelchair-accessible washrooms are located on every floor.

Strollers are no longer available. Please bring your own stroller, and please note that there are a few places in the museum’s galleries where larger-sized prams and buggies cannot be maneuvered; folding strollers are recommended. For more information on accessibility please visit the Location and Accessibility page.

Health and Safety

Your health and safety are important to us. To ensure we are doing everything we can to make your visit enjoyable, we have introduced some new cleaning processes and procedures:

  • We have implemented enhanced cleaning measures for all high-touch areas. Washrooms are cleaned at least twice a day.
  • All front-of-house/point-of-sale positions feature dividers to ensure physical distancing.
  • All front-of-house staff have been provided with gloves and additional cleaning supplies.
  • To help us limit accidental physical contact, our Coat Check service is currently closed. Please leave all non-essentials in your vehicle or at home.
  • Hand sanitizer is available in public areas.
  • Elevators are now limited to one person (or social bubble) at a time.
  • Stairwells are marked UP or DOWN to avoid accidental interactions.
  • We indicate health procedures and capacity limits in all public washrooms. Please ensure you continue to follow proper hygiene protocols and wash your hands regularly.
  • Ventilation systems have been turned up to move more air through the museum.
  • All public water fountains are currently closed. However, we encourage you to bring your own refillable water bottle and use the bottle filler in Clifford Carl Hall (on the ground floor).
  • If you are sick, please stay home. We look forward to you visiting when you are well again!

Events, Tours and Behind-the-Scenes Visits

As we adjust to a “new normal,” we are considering the advice and requirements of government and health authorities. Unfortunately, this means we are unable to host any events or groups or to provide onsite tours or behind-the-scenes access until further notice.

Please see our Calendar of events for virtual experiences, enhanced collections and behind-the-scenes access.

 

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