There is a short-term parking drop-off zone for people with disabilities on Belleville Street in front of the museum’s main entrance. Longer term parking for those with disabilities is available at the rear of the museum, in a Westpark pay-parking lot off Superior Street. Please display your disability decal in both cases.
Wheelchairs and Scooters
There are six access ramps located outside the museum building. Transport-style wheelchairs are available for use within the museum from the Coat Check on a first-come-first-served basis.
All floors of the museum can be reached by elevator (located in the lobby, beside the Information Desk). Wheelchair-accessible washrooms are located on every floor. If you require assistance with your wheelchair or scooter, please let the box office staff know when you arrive, and we would be happy to assist you.
There are some areas on the third floor of the museum that are not wheelchair or scooter accessible. These include the upstairs portion of the Grand Hotel in Old Town, the lumber mill in the industries area and the interior of HMS Discovery.
There are also a few places in the museum’s galleries where larger-than-standard-size scooters cannot be manoeuvred.
Leisure Assistant’s Pass
With the presentation of a Leisure Assistant’s Pass (provided through Recreation Integration Victoria), an assistant accompanying a person with a disability receives complimentary admission to the museum.
Visiting during COVID-19: Assistants must purchase an admission ticket with a specific entry time in advance. A refund will be issued upon presenting the Leisure Assistant’s Pass when arriving at the museum for the scheduled visit. Timed tickets are available online up to one month in advance.
Strollers can be signed out from the Coat Check at no charge, on a first-come-first-served basis. These strollers are not designed for children less than one year old.
Please be aware there are a few places in the museum’s galleries where larger-sized prams and buggies cannot be manoeuvred. Folding strollers are recommended.
If you require assistance with your stroller, please let the box office staff know when you arrive, and we would be happy to assist you.
The Royal BC Museum welcomes trained service dogs accompanying visitors with disabilities. Upon arrival at the museum please identify your service dog to a member of our admissions or security team.
Greater Victoria Public Library Culture and Recreation Pass
The Royal BC Museum is proud to work with community partners to create additional ways to access the museum. Every year the Royal BC Museum provides 20 complimentary Family Memberships to the Greater Victoria Public Library for the Culture and Recreation Pass program. The Family Membership is available on loan for a week to anyone with a Greater Victoria Public Library card, and entitles a family of two adults and up to three children complimentary access to the Royal BC Museum.
The Royal BC Museum acknowledges its location in the traditional territories of the Lekwungen (Songhees and Xwsepsum). Visitors identifying as Indigenous receive complimentary access to the museum during regular operating hours. Please see the admissions desk for more information.