Night Shift Q&A

Frequently Asked Questions

When do tickets for Night Shift go on sale?

Tickets will be released on September 21, 2018 at 10:00 am. The ticket link will be available on our website and Facebook event page.

What time should I show up?

Please check the website event page for event times. Doors will open at the time listed. Please note there may be a line-up depending on attendance numbers.

Are there any restrictions on costumes?

Identification is required for entry so we need to be able to identify you in relation to your ID provided. If your costume includes full-face make-up, please be aware identification must be made for entry. For your convenience, we are offering wristband pick-up the day prior to the event. This will be located at the museum’s box office on Friday, October 26 from 4:00–7:00 pm. Please bring your ticket and 2 pieces of ID. The wristband will be put on you. One benefit to having your ID checked early is so you can wear face paint the night of the event. As well, tickets and ID check will be complete so you can join the bag check line upon arrival.

Fake weapons are not prohibited. Where there are areas of doubt or potential ‘grey areas’, security will always error on the side of caution. As a museum, we do have a higher standard of protection than many other venues and we do exercise this requirement at every event we host, as well as in our day-to-day operations.

What kind of ID do I need for entry to the event?

This is a 19+ event. Two pieces of ID are required to verify age for all guests.

The first piece of identification must:

  • Be issued by a government agency (Canadian or other) and
  • Include the person's name, birth date and picture

Primary ID can include a driver's licence (including out-of-province), passport, citizenship card, First Nations status card, federal Firearms Possession and Acquisition licence, National Defence ID. Any of these can be used as a secondary piece of identification as well.

The second piece of ID is required to verify the authenticity of the first piece of ID. It must:

  • include an imprint of the person's name and
  • include the person's signature and/or picture

Secondary ID examples can include credit cards, bank cards, university or college student ID cards, interim driver's licences (issued by ICBC), BC Transit ProPASSes, Canadian Blood Services donor cards, Transport Canada's Pleasure Craft Operator's Cards, Aeroplan cards or other ID that include an imprint of the person's name and either the person's signature or the person's picture.

I’m under age, can I attend?

No. This is a 19+ event. Valid photo ID is required for entry.

Will there be bag checks?

To ensure the safety of our guests and museum collections alike, Security will conduct bag and spot checks at the entrance. Prohibited items include: any controlled substance, alcohol (not purchased at the event) and dangerous items. Any items not permitted at the event will be collected at the door prior to entry. The Royal BC Museum will not be responsible for any lost or stolen items.

Security and Royal BC Museum staff reserve the right to refuse or revoke entry to guests. These decisions will be made to ensure the safety and security of other guests and the Royal BC Museum.

Do you have an ATM on-site?

Yes, there is an ATM located on the main floor. 

Will there be a coat check?

There will be a coat check available by donation on the main floor. 

Do I need to show my ticket for entry?

Yes. Valid tickets must be shown for entry. Tickets can be printed or shown on a mobile device. Duplicate tickets will not be accepted. No exceptions.

Are there tickets available at the door?

Unfortunately, no, as all tickets to this event have sold out. If you would like to attend the next Night Shift event, we advise you to purchase your ticket well in advance to avoid disappointment.

Are tickets transferable?

Tickets are non-transferable. Duplicate tickets will not be accepted.

Can I purchase a ticket for a friend?

Yes! If you are purchasing multiple tickets in an online transaction, your tickets will be delivered by email in a single PDF. For ease of access, we recommend you print the page and distribute a ticket to each guest. Each barcode on the page represents a single ticket. Each barcode can only be scanned once. Duplicate tickets will not be accepted.

I purchased my ticket online, do I need to print it?

Mobile tickets will be accepted. Please ensure your screen brightness is turned up so that the scanners can read it.

If you are purchasing tickets in an online transaction, your tickets will be delivered by email in a single PDF. For ease of access, we recommend you print the page and distribute a ticket to each guest. Each barcode on the page represents a single ticket. Each barcode can only be scanned once. Duplicate tickets will not be accepted.

I purchased my ticket online and I haven’t received my confirmation/print-at-home/mobile tickets yet.

Please check your spam filter or junk mail folder. If you still haven’t received your tickets, please email us at marketing@royalbcmuseum.bc.ca. Please note there is a two business day response time.

Will there be drink tickets?

No. All bars and food stations accept cash, credit cards and debit cards. There is an ATM located on the main floor.

Will there be food for purchase?

Yes. We are offering multiple food stations on every floor of the building. Due to our liquor license, food and drinks are not permitted on the escalator or elevator. We apologize for the inconvenience.

Will there be drinks for purchase?

Yes. We are offering multiple bars on every floor of the building. There will be a variety of alcoholic and non-alcoholic options. Due to our liquor license restrictions, drinks are not permitted to be taken between floors. Food and drinks are not permitted on the escalator or elevator. We apologize for the inconvenience.

If you are drinking, please ensure you’ve planned a safe way home. Please ask our security staff for assistance.

Why can’t I take my drink from floor to floor?

Due to our liquor license, drinks are not permitted to be taken between floors. We apologize for the inconvenience.

When do the activities start?

For activity times and locations please refer to the schedule signage at the event or on our webpage, or ask a staff member. Most activities happen from 8:30–11:00 pm.

Please note that most of our activity venues are intimate spaces with limited capacity. Participation is on a first-come, first-served basis, so plan your evening accordingly.

Do you have a schedule for the event?

A schedule will be available online (take a screenshot!) and there are print copies available at the event. If you have any questions please ask a staff member.

Will photos be taken?

Yes, we will have an official photographer taking photos at the event. Featured photos will be posted on the Facebook event page shortly after the event. These photos may be used in materials in support of the Royal BC Museum’s mandate.

The event will also feature a photo booth, which will provide you with one free printed copy of your picture. Digital copies will be available the next day.

Outside commercial photography is prohibited.

Is parking available?

There is city parking on the street and a limited number of parking spaces in the Robbins pay-parking lot behind the museum.

Is disabled parking available?

There is a short-term disabled parking drop-off zone on Belleville Street in front of the museum’s main entrance. Longer term parking for those with disabilities is available at the rear of the museum off Superior Street in a Robbins pay-parking lot. Please display your disability decal in both cases.

Will the event be accessible to attendees using wheelchairs and scooters?

There are six ramps, providing access to the museum, located outside the building. Transport-style wheelchairs are available on loan from the Coat Check, on a first-come-first-served basis for use within the museum.

All floors of the museum can be reached by elevator (located in the lobby). Wheelchair-accessible washrooms are located on every floor.

There are some areas on the third floor of the museum that are not wheelchair or scooter accessible. These include the upstairs portion of the Grand Hotel in Old Town, the lumber mill in the industries area and Captain George Vancouver’s HMS Discovery.

There are also a few places in the museum’s galleries where larger-than-standard-size scooters cannot be manoeuvered.

I am a business and would like to participate in this event, who can I contact to discuss?

For activities and performances contact Kim Gough at KGough@royalbcmuseum.bc.ca

For sponsorship opportunities contact the Sponsorship Manager at sponsorship@royalbcmuseum.bc.ca

Can I refund my ticket?

We provide a full refund 48 hours prior to the event. 50% within 24 hours or less of the event. No refunds provided the day of the event.

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