a woman dressed as Medusa for Halloween

Night Shift Q&A

Frequently Asked Questions

When do tickets for Night Shift go on sale?

Tickets will be released on Friday, September 20 at 10:00 am. 

1,000 tickets will be available online through our third party ticket provider Ticket Rocket. 

100 tickets will be available in person at the Royal BC Museum box office

675 Belleville Street, Victoria, BC

Follow us on our Facebook event page for up-to-date information.

How do I purchase tickets?

Tickets will be released on Friday, September 20 at 10:00 am. 

1,000 tickets will be available online through our third party ticket provider Ticket Rocket. 

100 tickets will be available in person at the Royal BC Museum box office

675 Belleville Street, Victoria, BC

Follow us on our Facebook event page for up-to-date information.

How much are tickets?

Tickets are $40 per person + applicable taxes and services fees. Maximum four tickets can be purchased in one transaction.

1,000 tickets will be available online through our third party ticket provider Ticket Rocket.

  • Ticket price $40.00
  • GST $2.00
  • Service fee $2.50
  • Credit card fee $1.26
  • Total price $45.76

100 tickets will be available in person at the Royal BC Museum box office

675 Belleville Street, Victoria, BC

  • Ticket price $40.00
  • GST $2.00
  • Service fee $0.00
  • Credit card fee $0.00
  • Total price $42.00
Is there a service fee on the tickets?

There is a service fee for online ticket purchases. Online tickets can be purchased through our third party ticket provider Ticket Rocket.

1,000 tickets will be available online through our third party ticket provider Ticket Rocket.

  • Ticket price $40.00
  • GST $2.00
  • Service fee $2.50
  • Credit card fee $1.26
  • Total price $45.76

100 tickets will be available in person at the Royal BC Museum box office

675 Belleville Street, Victoria, BC

  • Ticket price $40.00
  • GST $2.00
  • Service fee $0.00
  • Credit card fee $0.00
  • Total price $42.00
Do Royal BC Museum members receive a discount?

Royal BC Museum members receive 10% off museum event tickets. This discount can be applied for in person purchases at the Museum box office. 

Because we are using a third party online ticketing service we are not able to offer this discount online. Members who wish to purchase their tickets online should do so at full rate, a refund will be processed after the sale by showing your ticket, ID and membership card at the Royal BC Museum box office the evening of the event and up to one week following the event. 

How many tickets can I purchase at once?

A maximum four tickets can be purchased in one transaction.

Do I need to register an account to buy a ticket?

To purchase tickets online with Ticket Rocket you must register an account. This is the only way to purchase tickets as they need your email address to send the ticket(s) to you.

Do I really need to provide all the information to create an account?

To purchase tickets online with Ticket Rocket it is best to provide as much information as possible so that they can help later on if necessary, for example resending your misplaced tickets, contacting with any event changes, etc.

What type of payment information security does Ticket Rocket provide?

Our online ticketing partner, Ticket Rocket, uses SSL encryption protocol to guarantee secure transaction sand complete confidentiality. Your credit card details and all the information you enter on the various forms is automatically encrypted when your data is transferred over the network.

How do I know I got tickets?

A confirmation email will be sent to the email address you provided.

Please check your spam filter or junk mail folder. You can also log back into your account at any stage to re-print your tickets.

If you still having issues, please contact:

Ticket Rocket
support@ticketrocket.co 
1-855-842-7575

I purchased my ticket online and I haven’t received my confirmation/print-at-home/mobile tickets yet.

Please check your spam filter or junk mail folder. You can also log back into your account at any stage to re-print your tickets.

If you still having issues, please contact:  
Ticket Rocket
support@ticketrocket.co 
1-855-842-7575

I bought four tickets but two of them are for a friend. Can you email them separately?

Unfortunately no. tickets are generated automatically and grouped into each ticket purchase.

Is there a wait-list/will call?

There is no will call. Tickets purchased online will be emailed to the purchaser, tickets will need to be printed out or shown on your phone when you arrive.

I purchased my ticket online, do I need to print it?

Mobile tickets will be accepted. Please ensure your screen brightness is turned up so that the scanners can read it.

If you are purchasing tickets in an online transaction, your tickets will be delivered by email in a single PDF. For ease of access, we recommend you print the page and distribute a ticket to each guest. Each barcode on the page represents a single ticket. Each barcode can only be scanned once. Duplicate tickets will not be accepted.

Who do I contact if I have a problem with my tickets?

For tickets purchased online please contact:

Ticket Rocket at support@ticketrocket.co or call 1-855-842-7575

 

For tickets purchase in person at the Royal BC Museum box office please contact:

Royal BC Museum at marketing@royalbcmuseum.bc.ca

Are there tickets available at the door?

Tickets generally sell out prior to the event. We advise you to purchase your ticket well in advance to avoid disappointment.

What is your resale policy?

The Royal BC Museum does not support he resale of tickets, as there is no way for us to prevent the ticket from being printed and sold multiple times. We are not responsible for the validity of any resold tickets. We will not support any posts on any Royal BC Museum channels regarding resale of tickets. 

We offer a refund policy should you not be able to attend the event.

Our refund policy is

  • 48 hours prior to the start date of the event 100% refund minus $2.50 service fee
  • 25 hours prior to the start date of the event 50% refund minus $2.50 service fee
  • Day of the event or after the event no refund

For tickets purchased online please contact Ticket Rocket at: support@ticketrocket.com

For tickets purchased in person at the Royal BC Museum box office please contact marketing@royalbcmuseum.bc.ca

Can I refund/cancel my ticket(s)?

The Royal BC Museum does not support he resale of tickets, as there is no way for us to prevent the ticket from being printed and sold multiple times. We are not responsible for the validity of any resold tickets. We will not support any posts on any Royal BC Museum channels regarding resale of tickets. 

We offer a refund policy should you not be able to attend the event.

Our refund policy is

  • 48 hours prior to the start date of the event 100% refund minus $2.50 service fee
  • 25 hours prior to the start date of the event 50% refund minus $2.50 service fee
  • Day of the event or after the event no refund

For tickets purchased online please contact Ticket Rocket at: support@ticketrocket.co

For tickets purchased in person at the Royal BC Museum box office please contact marketing@royalbcmuseum.bc.ca

Are tickets transferable?

Tickets are non-transferable. Duplicate tickets will not be accepted. No exceptions.

Why shouldn’t I just buy from a ticket scalper, auction site, or classified site?

The Royal BC Museum does not support he resale of tickets, as there is no way for us to prevent the ticket from being printed and sold multiple times. We are not responsible for the validity of any resold tickets. We will not support any posts on any Royal BC Museum channels regarding resale of tickets.

Can I sell my tickets if I am unable to attend the event?

If you can no longer use the tickets you originally purchased, we offer a refund policy.

Our refund policy is

  • 48 hours prior to the start date of the event 100% refund minus $2.50 service fee
  • 25 hours prior to the start date of the event 50% refund minus $2.50 service fee
  • Day of the event or after the event no refund

For tickets purchased online please contact Ticket Rocket at: support@ticketrocket.co

For tickets purchased in person at the Royal BC Museum box office please contact marketing@royalbcmuseum.bc.ca

What time do the doors open?

Doors will open at 8:00 pm. Guests generally start lining up early. When possible, ticket and ID checks will be done early to help manage then lineup and get guests in as quickly as possible. 

Do I need to show my ticket for entry?

Yes. Valid tickets must be shown for entry. Tickets can be printed or shown on a mobile device. Duplicate tickets will not be accepted. No exceptions.

Can I pick up my wristband early?

Wristband pick up will be available on Friday, October 25 from 4:00–7:00 pm located at the Royal BC Museum box office, 675 Belleville Street

Are there restrictions on costumes?

Identification is required for entry so we need to be able to identify you in relation to your ID provided. If your costume includes full-face make-up, please be aware identification must be made for entry. For your convenience, we are offering wristband pick-up the day prior to the event. This will be located at the museum’s box office on Friday, October 26 from 4:00–7:00 pm. Please bring your ticket and 2 pieces of ID. The wristband will be put on you. One benefit to having your ID checked early is so you can wear face paint the night of the event. As well, tickets and ID check will be complete so you can join the bag check line upon arrival.

Fake weapons are prohibited. Where there are areas of doubt or potential ‘grey areas’, security will always error on the side of caution. As a museum, we do have a higher standard of protection than many other venues and we do exercise this requirement at every event we host, as well as in our day-to-day operations.

What kind of ID do I need for entry to the event?

This is a 19+ event. Two pieces of ID are required to verify age for all guests. ID must be carried for the entire event.

The first piece of identification must:

  • Be issued by a government agency (Canadian or other) and
  • Include the person's name, birth date and picture

Primary ID can include a driver's licence (including out-of-province), passport, citizenship card, First Nations status card, federal Firearms Possession and Acquisition licence, National Defence ID. Any of these can be used as a secondary piece of identification as well.

The second piece of ID is required to verify the authenticity of the first piece of ID. It must:

  • Include an imprint of the person's name and
  • Include the person's signature and/or picture

Secondary ID examples can include credit cards, bank cards, university or college student ID cards, interim driver's licences (issued by ICBC), BC Transit ProPASSes, Canadian Blood Services donor cards, Transport Canada's Pleasure Craft Operator's Cards, Aeroplan cards or other ID that include an imprint of the person's name and either the person's signature or the person's picture.

I’m under age, can I attend?

No. This is a 19+ event. Valid photo ID is required for entry.

Will there be bag checks?

To ensure the safety of our guests and museum collections alike, Security will conduct bag and spot checks at the entrance. Prohibited items include: any controlled substance, alcohol (not purchased at the event) and dangerous items. Any items not permitted at the event will be collected at the door prior to entry. The Royal BC Museum will not be responsible for any lost or stolen items.

Security and Royal BC Museum staff reserve the right to refuse or revoke entry to guests. These decisions will be made to ensure the safety and security of other guests and the Royal BC Museum.

Do you have an ATM on-site?

Yes, there is an ATM located on the main floor.

Will there be a coat check?

There will be a coat check available by donation on the main floor.

Will there be drink tickets?

No. All bars and food stations accept cash, credit cards and debit cards. There is an ATM located on the main floor.

Will there be drinks for purchase?

Yes. We are offering multiple bars on every floor of the building. There will be a variety of alcoholic and non-alcoholic options. Due to our liquor license restrictions, drinks are not permitted to be taken between floors. Food and drinks are not permitted on the escalator or elevator. We apologize for the inconvenience.

If you are drinking, please ensure you’ve planned a safe way home. Please ask our security staff for assistance.

Will there be food for purchase?

Yes. We are offering multiple food stations on every floor of the building. Due to our liquor license, food and drinks are not permitted on the escalator or elevator. We apologize for the inconvenience.

Why can’t I take my drink from floor to floor?

Due to our liquor license, drinks are not permitted to be taken between floors. We apologize for the inconvenience.

When do the activities start?

For activity times and locations please refer to the schedule signage at the event or on our webpage, or ask a staff member. Most activities happen from 8:30–11:00 pm.

Please note that most of our activity venues are intimate spaces with limited capacity. Participation is on a first-come, first-served basis, so plan your evening accordingly.

Do you have a schedule for the event?

A schedule will be available online (take a screenshot!) and there are print copies available at the event. If you have any questions please ask a staff member.

Will photos be taken?

Yes, we will have an official photographer taking photos at the event. Featured photos will be posted on the Facebook event page shortly after the event. These photos may be used in materials in support of the Royal BC Museum’s mandate.

The event will also feature a photo booth, which will allow guest to take photos and email them to themselves.

Outside commercial photography is prohibited.

I am a commercial photographer; can I take photos at your event?

Outside commercial photography is prohibited.

Can I bring my camera or video recorder to the event?

Photography is permitted. Be sure to tag @RoyalBCMuseum and #RBCMNight. Video and outside commercial photography is prohibited.

Is parking available?

There is city parking on the street and a limited number of parking spaces in the Robbins pay-parking lot behind the museum.

Is disabled parking available?

There is a short-term disabled parking drop-off zone on Belleville Street in front of the museum’s main entrance. Longer term parking for those with disabilities is available at the rear of the museum off Superior Street in a Robbins pay-parking lot. Please display your disability decal in both cases.

Will the event be accessible to attendees using wheelchairs and scooters?

There are six ramps, providing access to the museum, located outside the building. Transport-style wheelchairs are available on loan from the Coat Check, on a first-come-first-served basis for use within the museum.

All floors of the museum can be reached by elevator (located in the lobby). Wheelchair-accessible washrooms are located on every floor.

There are some areas on the third floor of the museum that are not wheelchair or scooter accessible. These include the upstairs portion of the Grand Hotel in Old Town, the lumber mill in the industries area and Captain George Vancouver’s HMS Discovery.

There are also a few places in the museum’s galleries where larger-than-standard-size scooters cannot be manoeuvered.

I would like to give feedback on this event, who can I contact?

Please contact the marketing department at marketing@royalbcmuseum.bc.ca 

We will also be sending out a survey to attendees and through our Facebook event page after the event to collect feedback.

I lost something at the event, who can I contact?

Please contact our reception at 250-356-7226, toll free at 1-888-447-7977 or email reception@royalbcmuseum.bc.ca.

I am a business and I would like to participate in this event, who can I contact to discuss?

For activities and performances contact Kim Gough at KGough@royalbcmuseum.bc.ca

For sponsorship opportunities contact the Sponsorship Manager at sponsorship@royalbcmuseum.bc.ca

You are here