We Woolly Missed You!

The Royal BC Museum re-opens Friday, June 19

We’re looking forward to welcoming you back to the Royal BC Museum.  The museum is resuming operations and re-opening in a thoughtful, phased way- informed by the advice of the public health authority and backed by science.  Our teams have been working hard to ensure the safest conditions for our staff, volunteers, partners and visitors.

A letter from our CEO, Professor Jack Lohman

We’ve given the health and safety program the mammoth treatment. You will notice some changes the next time you visit.

Hours of Operation

The museum will have revised hours of operation: 

Saturday to Tuesday and Thursday - 10am-6pm
Friday 10am-8pm
CLOSED to the public on Wednesday 

Closing on Wednesday allows for an extra day to clean and take care of the museum and collections without visitors in the galleries.

While restarting our activities has most of us breathing a little more easily, the many people in communities across our province are still keeping a close eye on their health and feeling the strain of isolation. We recognize that.  We are reserving 10am to 11:00am daily for seniors, vulnerable people and first responders to visit.

Phased Re-opening

The museum is taking a phased approach to re-opening the galleries. 

  • Currently open: Wildlife Photographer of the Year, the second floor Natural History gallery and The First Peoples gallery
  • September 7: The Becoming BC gallery will be open; and will complete the full re-opening of the museum galleries.

Please enter the museum through the main doors facing Belleville Street (across from the Fairmont Empress Hotel). The doors will be propped open during regular hours to reduce the touch points.

Membership

Thank you to our members for their on-going support.  You are so important to us! Members will receive extensions for full closure on their memberships.

Ticketed Entry

Museum visitor numbers will be limited. This means that you will need to book an admission ticket with a specific entry time to avoid crowds and lines. We encourage you to book your timed ticket online or on your cell phone prior to coming to the museum. Timed tickets will be available one week in advance

Timed tickets will be available online

Physical Distancing

Information and ticketing desks are now protected by dividers to follow physical distancing guidelines. Please follow the posted information when you visit and respect the physical distancing measures in place.

Please look for signs and direction on new visitor pathways through the museum. These new pathways will allow for physical distancing and flow through the galleries.  There is also new direction on using elevators, stairwells, washrooms and escalators. Please follow the directions of staff and respect the spaces of other visitors to the museums.  

Interactives

Touchscreens and other interactives which require touch are in the process of being modified. We’re looking at new ways to provide interactive experiences.  Check back soon for updates.

Face Masks

Wearing a cloth mask is a matter of personal choice and museum staff have been given the option. Wearing a mask can help in containing your own droplets and protect others but it will not protect you from COVID-19.  Any mask, no matter how efficient at filtration or how good the seal, will have minimal effect if it is not used together with other preventive measures, such as frequent hand washing and physical distancing.

Please treat people wearing masks with respect.

Special Hours for Vulnerable Groups

While restarting our activities has most of us breathing a little more easily, many people in communities across our province are still keeping a close eye on their health and feeling the strain of isolation. We recognize that.  We are reserving 10am to 11am daily for seniors, vulnerable people and first responders to visit.

Accessibility

Transport-style wheelchairs are available for use within the museum from the Coat Check on a first-come-first-served basis. These are available from the Box Office in the main lobby, and are receiving enhanced cleaning measures. Wheelchair-accessible washrooms are still located on every floor.

Strollers are no longer available. Please bring your own stroller (and please note that there are a few places in the museum’s galleries where larger-sized prams and buggies cannot be maneuvered; folding strollers are recommended).

Health and Safety

Your health and safety are important to us. In order to ensure we are doing everything we can to make your visit enjoyable, we have introduced some new cleaning processes and procedures:

  • All front of house/ point of sale positions have dividers to ensure social distancing.
  • All front of house staff have been provided with gloves and additional cleaning supplies.
  • There are enhanced cleaning measures for all high touch areas.
  • Elevators are posted one person at a time procedures.
  • Stairwells are marked as UP or DOWN to avoid accidental interactions.
  • Washrooms have health procedures indicated and capacity limits. Please ensure you continue to follow proper hygiene protocols and wash your hands regularly.
  • Washrooms will be cleaned twice a day.
  • Hand sanitizer will be available in public areas.
  • Ventilation systems have been turned up to move more air through the museum.
  • If you are sick, please stay home. We look forward to you visiting when you are well again!
  • To help us limit accidental physical contact, our Coat Check service is currently closed. Please leave all non-essentials in your vehicle or at home.
  • All public water fountains are currently closed. However, we encourage you to bring your own refillable water bottle and use the bottle filler in Clifford Carl Hall (on the ground floor).  

The BC Archives Reference Room

The BC Archives has remained open throughout the pandemic. We have been offering on site services for court requests and legal matters and have offered remote services to our clients.  As we move through our gradual re-opening of the museum we have given much time to consider how we might open the reference room in a safe way. The archives reference room will have expanded on site services beginning July 30, 2020.

Venue Rentals

In order to abide by the Public Health directives on gatherings, Venue Rentals have been suspended until 2021. Please contact our Venue Rentals and Events Manager for more information.

Tours and Behind the Scenes Visits

As the Royal BC Museum re-opens and we adjust to a “new normal”, we are considering the advice and requirements of government and health authorities. Unfortunately, this means we are unable to host groups, provide onsite tours or behind the scenes access until 2021.

Please check out our online and virtual experiences for enhanced collections and behind the scenes information.

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