We Woolly Missed You!

Welcome back to the Royal BC Museum.  The museum has resumed operations and has reopened in a thoughtful, phased way, informed by the advice of the public health authority and backed by science.  Our teams have worked hard to ensure the safest conditions for our staff, volunteers, partners and visitors.

A letter from our CEO, Professor Jack Lohman

We’ve given the health and safety program a mammoth upgrade, and you’ll notice improvements the next time you visit.

Hours of Operation

The museum’s revised hours of operation are: 

Monday 10:00 am–6:00 pm
Tuesday 10:00 am–6:00 pm
Wednesday CLOSED
Thursday 10:00 am–6:00 pm
Friday 10:00 am–6:00 pm
Saturday 10:00 am–6:00 pm
Sunday 10:00 am–6:00 pm

Closing on Wednesday allows for an extra day to clean and take care of the museum and collections without visitors in the galleries.

While restarting our activities has most of us breathing a little more easily, many are still keeping a close eye on their health and feeling the strain of isolation. We recognize that.  We are prioritizing access for seniors, vulnerable people and first responders every day we are open, from 10 am to 11:00 am.

Please enter the museum through the main doors facing Belleville Street (across from the Fairmont Empress Hotel). The doors will be propped open during regular hours to reduce the touch points.

Membership

Thank you to our members for their on-going support.  You are so important to us! Members will receive extensions for full closure on their memberships.

Ticketed Entry

To help physical distancing, we are operating at reduced visitor capacity. This means that museum visitors (including members) will need to book a timed ticket with a specific entry. Please book your timed ticket on our website before arriving at the museum as your preferred entry time may not be available at the box office.

Timed tickets are available are available online, bookable up to one month prior to your visit.

Physical Distancing

Information and ticketing desks are now protected by dividers to follow physical distancing guidelines. When you visit, please follow the direction of posted information and respect the physical distancing measures in place.

Please look for signs and direction on new visitor pathways through the museum. These new pathways will facilitate physical distancing and encourage better flow through the galleries.  There is also new direction on using elevators, stairwells, washrooms and escalators. Please follow the directions of staff and respect the personal space of other museum visitors.  

Interactives

We are currently modifying touchscreens and other interactives that require handling.  Please feel free to pick up a stylus from our Security team members before you take the elevator up to the galleries. These styluses allow you to touch screens without using your fingers.

Face Masks

Wearing a cloth mask is a matter of personal choice. Wearing a mask can help in containing your own droplets and protect others but it will not protect you from COVID-19.  Any mask, no matter how efficient at filtration or how good the seal, will have minimal effect if it is not used together with other preventive measures, such as frequent hand washing and physical distancing.

Please treat people wearing masks with respect.

Special Hours for Vulnerable Groups

While restarting our activities has most of us breathing a little more easily, many people in communities across our province are still keeping a close eye on their health and feeling the strain of isolation. We recognize that.  We are prioritizing access for seniors, vulnerable people and first responders every day we are open, from 10 am to 11:00 am.

Accessibility

Transport-style wheelchairs are available for use within the museum from the Coat Check on a first-come-first-served basis. These are available from the Box Office in the main lobby, and are receiving enhanced cleaning measures. Wheelchair-accessible washrooms are still located on every floor.

Strollers are no longer available. Please bring your own stroller (and please note that there are a few places in the museum’s galleries where larger-sized prams and buggies cannot be maneuvered; folding strollers are recommended).

Health and Safety

Your health and safety are important to us. To ensure we are doing everything we can to make your visit enjoyable, we have introduced some new cleaning processes and procedures:

  • All front of house/ point of sale positions feature dividers to ensure social distancing.
  • All front of house staff have been provided with gloves and additional cleaning supplies.
  • We have implemented enhanced cleaning measures for all high-touch areas.
  • Elevators are now limited to one person (or social “bubble”) at a time.
  • Stairwells are marked UP or DOWN to avoid accidental interactions.
  • We indicate health procedures and capacity limits in all public washrooms. Please ensure you continue to follow proper hygiene protocols and wash your hands regularly.
  • Washrooms are cleaned twice a day.
  • Hand sanitizer is available in public areas.
  • Ventilation systems have been turned up to move more air through the museum.
  • If you are sick, please stay home. We look forward to you visiting when you are well again!
  • To help us limit accidental physical contact, our Coat Check service is currently closed. Please leave all non-essentials in your vehicle or at home.
  • All public water fountains are currently closed. However, we encourage you to bring your own refillable water bottle and use the bottle filler in Clifford Carl Hall (on the ground floor).  

The BC Archives Reference Room

The BC Archives has remained open throughout the pandemic, offering on site services for court requests and legal matters and remote services to its clients.  The BC Archives’ Reference Room expanded its in-person services on July 30, 2020, in strict adherence to archival best practices and following the guidelines of the Province’s “Restart Plan.”

For more information and to book an appointment, visit the Reference Room Reopening page.

Venue Rentals

To abide by the public health directives on gatherings, Venue Rentals have been suspended until 2021. Please contact our Venue Rentals and Events Manager for more information.

Tours and Behind the Scenes Visits

As the Royal BC Museum reopens and we adjust to a “new normal”, we are considering the advice and requirements of government and health authorities. Unfortunately, this means we are unable to host groups, provide onsite tours or behind-the-scenes access until 2021.

Please check out our online and virtual experiences for enhanced collections and behind-the-scenes information.

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