Visiting During COVID-19

The museum is open and has implemented COVID-19 protocols informed by the advice of the public health authority and backed by science. Our teams have worked hard to ensure the safest conditions for our visitors, staff, volunteers and partners. We’ve given the health and safety program a mammoth upgrade.

Museum Admission

Book online, don’t wait in line!

We’ve increased our visitor capacity. That means no more timed tickets! Museum day passes are once again only date-specific, not time-specific. You can come and go as you like on the day of your visit. We still recommend that all museum visitors (including members) book their tickets online before arriving at the museum to guarantee availability.

Please note IMAX® Victoria and Sound Bites Concession are currently closed until further notice, following the direction from the public health authorities. See IMAX® Victoria for more information.

Face Masks

Visitors are no longer required to wear masks while enjoying the Royal BC Museum.

You are welcome to wear a mask if you prefer. The option is entirely up to you.

You will notice that Royal BC Museum staff, including our wonderful hosts at the Box Office, are still wearing masks in indoor public areas. We are wearing masks to help ensure all our visitors feel safe, especially those who may feel vulnerable during the pandemic.

Physical Distancing

Please be mindful of others and practice physical distancing during your visit.

Interactives

We have modified touchscreens and other interactives that require handling. Please feel free to pick up a stylus from our security team members before going up to the galleries. These styluses allow you to touch screens without using your fingers.

Accessibility

Transport-style wheelchairs are available for use within the museum on a first-come, first-served basis. These are available from the Box Office in the main lobby, and they are receiving enhanced cleaning measures. Wheelchair-accessible washrooms are located on every floor.

Strollers are no longer available. Please bring your own stroller, and please note that there are a few places in the museum’s galleries where larger-sized prams and buggies cannot be maneuvered; folding strollers are recommended. For more information on accessibility please visit the Location and Accessibility page.

Health and Safety

Your health and safety are important to us. To ensure we are doing everything we can to make your visit enjoyable, we have introduced some new cleaning processes and procedures:

  • We have implemented enhanced cleaning measures for all high-touch areas. Washrooms are cleaned at least twice a day.
  • All front-of-house/point-of-sale positions feature dividers to ensure physical distancing.
  • All front-of-house staff have been provided with gloves and additional cleaning supplies.
  • To help us limit accidental physical contact, our Coat Check service is currently closed. Please leave all non-essentials in your vehicle or at home.
  • Hand sanitizer is available in public areas.
  • We indicate health procedures in all public washrooms. Please ensure you continue to follow proper hygiene protocols and wash your hands regularly.
  • Ventilation systems have been turned up to move more air through the museum.
  • If you are sick, please stay home. We look forward to you visiting when you are well again!

Events, Tours and Behind-the-Scenes Visits

As we adjust to a “new normal,” we are considering the advice and requirements of government and health authorities. Unfortunately, this means we are unable to host any events or groups or to provide onsite tours or behind-the-scenes access until further notice.

Please see our Calendar of events for virtual experiences, enhanced collections and behind-the-scenes access.

 

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