Night Shift Q&A

Tickets are $40 per person + applicable taxes and services fees. Maximum four tickets can be purchased in one transaction.

1,000 tickets will be available online through our third party ticket provider Ticket Rocket.
- Ticket price $40.00
- GST $2.00
- Service fee $2.50
- Credit card fee $1.26
- Total price $45.76
100 tickets will be available in person at the Royal BC Museum box office

675 Belleville Street, Victoria, BC
- Ticket price $40.00
- GST $2.00
- Service fee $0.00
- Credit card fee $0.00
- Total price $42.00
There is a service fee for online ticket purchases. Online tickets can be purchased through our third party ticket provider Ticket Rocket.

1,000 tickets will be available online through our third party ticket provider Ticket Rocket.
- Ticket price $40.00
- GST $2.00
- Service fee $2.50
- Credit card fee $1.26
- Total price $45.76
100 tickets will be available in person at the Royal BC Museum box office

675 Belleville Street, Victoria, BC
- Ticket price $40.00
- GST $2.00
- Service fee $0.00
- Credit card fee $0.00
- Total price $42.00
Royal BC Museum members receive 10% off museum event tickets. This discount can be applied for in person purchases at the Museum box office.

Because we are using a third party online ticketing service we are not able to offer this discount online. Members who wish to purchase their tickets online should do so at full rate, a refund will be processed after the ticket sale by showing your ticket, ID and membership card at the Royal BC Museum box office beginning September 20 and up to one week following the event (November 3, 2019).
Mobile tickets will be accepted. Please ensure your screen brightness is turned up so that the scanners can read it.

If you are purchasing tickets in an online transaction, your tickets will be delivered by email in a single PDF. For ease of access, we recommend you print the page and distribute a ticket to each guest. Each barcode on the page represents a single ticket. Each barcode can only be scanned once. Duplicate tickets will not be accepted.
The Royal BC Museum does not support he resale of tickets, as there is no way for us to prevent the ticket from being printed and sold multiple times. We are not responsible for the validity of any resold tickets. We will not support any posts on any Royal BC Museum channels regarding resale of tickets.

We offer a refund policy should you not be able to attend the event.

Our refund policy is
- 48 hours prior to the start date of the event 100% refund minus $2.50 service fee
- 25 hours prior to the start date of the event 50% refund minus $2.50 service fee
- Day of the event or after the event no refund
For tickets purchased online please contact Ticket Rocket at: support@ticketrocket.com

For tickets purchased in person at the Royal BC Museum box office please contact marketing@royalbcmuseum.bc.ca
The Royal BC Museum does not support he resale of tickets, as there is no way for us to prevent the ticket from being printed and sold multiple times. We are not responsible for the validity of any resold tickets. We will not support any posts on any Royal BC Museum channels regarding resale of tickets.

We offer a refund policy should you not be able to attend the event.

Our refund policy is
- 48 hours prior to the start date of the event 100% refund minus $2.50 service fee
- 25 hours prior to the start date of the event 50% refund minus $2.50 service fee
- Day of the event or after the event no refund
For tickets purchased online please contact Ticket Rocket at: support@ticketrocket.co

For tickets purchased in person at the Royal BC Museum box office please contact marketing@royalbcmuseum.bc.ca
If you can no longer use the tickets you originally purchased, we offer a refund policy.

Our refund policy is
- 48 hours prior to the start date of the event 100% refund minus $2.50 service fee
- 25 hours prior to the start date of the event 50% refund minus $2.50 service fee
- Day of the event or after the event no refund
For tickets purchased online please contact Ticket Rocket at: support@ticketrocket.co

For tickets purchased in person at the Royal BC Museum box office please contact marketing@royalbcmuseum.bc.ca
Identification is required for entry so we need to be able to identify you in relation to your ID provided. If your costume includes full-face make-up, please be aware identification must be made for entry. For your convenience, we are offering wristband pick-up the day prior to the event. This will be located at the museum’s box office on Friday, October 25 from 4:00–7:00 pm. Please bring your ticket and 2 pieces of ID. The wristband will be put on you. One benefit to having your ID checked early is so you can wear face paint the night of the event. As well, tickets and ID check will be complete so you can join the bag check line upon arrival.

Fake weapons are not prohibited. Where there are areas of doubt or potential ‘grey areas’, security will always err on the side of caution. As a museum, we do have a higher standard of protection than many other venues and we do exercise this requirement at every event we host, as well as in our day-to-day operations.
This is a 19+ event. Two pieces of ID are required to verify age for all guests. ID must be carried for the entire event.

The first piece of identification must:
- Be issued by a government agency (Canadian or other) and
- Include the person's name, birth date and picture
Primary ID can include a driver's licence (including out-of-province), passport, citizenship card, First Nations status card, federal Firearms Possession and Acquisition licence, National Defence ID. Any of these can be used as a secondary piece of identification as well.

The second piece of ID is required to verify the authenticity of the first piece of ID. It must:
- Include an imprint of the person's name and
- Include the person's signature and/or picture
Secondary ID examples can include credit cards, bank cards, university or college student ID cards, interim driver's licences (issued by ICBC), BC Transit ProPASSes, Canadian Blood Services donor cards, Transport Canada's Pleasure Craft Operator's Cards, Aeroplan cards or other ID that include an imprint of the person's name and either the person's signature or the person's picture.
To ensure the safety of our guests and museum collections alike, Security will conduct bag and spot checks at the entrance. Prohibited items include: any controlled substance, alcohol (not purchased at the event) and dangerous items. Any items not permitted at the event will be collected at the door prior to entry. The Royal BC Museum will not be responsible for any lost or stolen items.

Security and Royal BC Museum staff reserve the right to refuse or revoke entry to guests. These decisions will be made to ensure the safety and security of other guests and the Royal BC Museum.
Yes. We are offering multiple bars on every floor of the building. There will be a variety of alcoholic and non-alcoholic options. Due to our liquor license restrictions, drinks are not permitted to be taken between floors. Food and drinks are not permitted on the escalator or elevator. We apologize for the inconvenience.

If you are drinking, please ensure you’ve planned a safe way home. Please ask our security staff for assistance.
Yes, we will have an official photographer taking photos at the event. Featured photos will be posted on the Facebook event page shortly after the event. These photos may be used in materials in support of the Royal BC Museum’s mandate.

The event will also feature a photo booth, which will allow guest to take photos and email them to themselves.

Outside commercial photography is prohibited.
There are six ramps, providing access to the museum, located outside the building. Transport-style wheelchairs are available on loan from the Coat Check, on a first-come-first-served basis for use within the museum.

All floors of the museum can be reached by elevator (located in the lobby). Wheelchair-accessible washrooms are located on every floor.

There are some areas on the third floor of the museum that are not wheelchair or scooter accessible. These include the upstairs portion of the Grand Hotel in Old Town, the lumber mill in the industries area and Captain George Vancouver’s HMS Discovery.

There are also a few places in the museum’s galleries where larger-than-standard-size scooters cannot be manoeuvered.

There are six ramps, providing access to the museum, located outside the building. Transport-style wheelchairs are available on loan from the Coat Check, on a first-come-first-served basis for use within the museum.

All floors of the museum can be reached by elevator (located in the lobby). Wheelchair-accessible washrooms are located on every floor.

There are some areas on the third floor of the museum that are not wheelchair or scooter accessible. These include the upstairs portion of the Grand Hotel in Old Town, the lumber mill in the industries area and Captain George Vancouver’s HMS Discovery.

There are also a few places in the museum’s galleries where larger-than-standard-size scooters cannot be maneuvered.

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Night Shift Q&A